Frequently Asked Questions

DO YOU HAVE A QUESTION?

If none of the questions you have are answered below, please don’t hesitate to give us a call on 5333 3336 or email us through our online contact form.

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Are you accepting new patients?

Yes. We warmly welcome new patients and look forward to caring for you and your family.

How do I book an appointment?

Appointments can be booked online at any time using our online booking system or by contacting the practice during business hours.

Are you a bulk billing practice?

Tan Medical is a mixed billing practice. Consultation fees apply, with Medicare rebates available for eligible services. If you have any questions about our fees, our team will be happy to assist.

Do you have a receptionist?

We've designed Tan Medical a little differently. Instead of a traditional reception desk, we use online booking and self check-in to make your visit simple and efficient. While you may not always see someone at the front desk, our team is always available if you need assistance.

If there is no Receptionist, how do I check in for my appointment?

When you arrive, simply make your way through to the waiting room and complete your self check-in using the iPad provided. If you need any assistance, our team is always happy to help.

If there isn't a receptionist, how do I pay for my appointment?

To make your visit as simple and convenient as possible, you'll receive an SMS before your appointment inviting you to securely save your credit or debit card details. Your card is verified in advance, but won't be charged until after you're consultation.

Once your appointment has finished, your payment will be processed automatically and any eligible Medicare rebate will be submitted on your behalf. There's no need to stop at a reception desk, you can simply head home once your appointment is complete.

What should I bring to my appointment?

Please bring your Medicare card, concession card (if applicable), and any relevant referrals, imaging or pathology results if requested.

What if I need to cancel my appointment?

We understand that plans can sometimes change. If you're unable to attend your appointment, we kindly ask that you let us know as soon as possible so we can offer that appointment to another patient.
Appointments cancelled with less than two hours' notice, or missed without notice, may incur a $50 cancellation fee.

Can I request repeat prescriptions or referrals?

Repeat prescriptions and referrals require an appointment to ensure your care remains safe, appropriate and up to date.Appointments cancelled with less than two hours' notice, or missed without notice, may incur a $50 cancellation fee.

Do you offer Telehealth appointments?

Telehealth appointments may be available for eligible patients where clinically appropriate. Please contact the practice to discuss your options.

Where are you located?

Tan Medical is conveniently located at 1424 Sturt Street, Lake Wendouree.

Is parking available?

Yes. On street parking is available close to the practice, making it easy to access your appointment. As well as disabled parking available onsite at the back of the property.

What if I arrive early?

You're welcome to make yourself comfortable in our waiting room and complete your self check-in using the iPad. We'll let you know when it's time for your appointment.

Skin Checks & Minor Procedures

Skin cancer checks, lesion assessment and a range of minor procedures performed in the practice.

Care Plans & Care Coordination

Supporting your long-term health through personalised care planning and coordinated care.

WorkCover, TAC & Medicals

Assessment and ongoing care for workplace and transport-related injuries, as well as selected occupational and pre-employment medicals.